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Frequently asked questions
Is there WiFi at the cottages? / Y a-t-il du WiFi dans les chalets?
(EN) Yes ! All of Platinum GI chalets have their own WiFi. The speed offered is up to 10mbps for the log homes, and up to 50mbps for the Black Bear. You can also purchase High Speed internet for $150 plus taxes, which includes 50GB of usage and speeds up to 100mbps.
Where are you located exactly? / Où vous situez-vous exactement?
(EN) We are located in the small municipality of Mille-Isles, Quebec. This is 10 minutes from Morin-Heights, 15 minutes from Saint-Sauveur, 45 mins from Montreal, 2 hours from Ottawa, and 6 hours from Toronto !
What is included in the cottages? / Qu'est-ce qui est inclus dans les chalets?
(EN) All our chalets have a private SPA, and the majority of them also have an outdoor or indoor sauna. Our chalets are all inclusive, which means that your kitchen will be fully equipped with the exception of a fondue and raclette pans (the Nyctale and Black Bear have these pans). We do not provide any food or condiments (salt, pepper, coffee etc ... are at your discretion) and no personal toiletries (body soap, shampoing, etc ...). You will also find a washer, dryer, dishwasher, iron, hair dryer in each bathroom, full bedding, towels, TV and home theater, an air conditioning, heating, a pool table, and much more! A BBQ (with 1 propane tank included) available from April 15 to December 15 (weather permitting), will also be at your disposal. All our chalets have varying land sizes between 70,000 and 130 000 square feet, which you can take full advantage of.
(FR) Tous nos chalets disposent d'un SPA privé, et la plupart d'entre eux disposent également d'un sauna extérieur ou intérieur. Nos chalets sont tout compris, ce qui signifie que votre cuisine sera entièrement équipée à l'exception d'une casserole à fondue et à raclette (les chalets Nyctale et Black Bear ont également ces plats). Nous ne fournissons ni nourriture ni condiments (sel, poivre, café etc ... sont à votre discrétion) et pas de produits de toilette personnels (savon pour le corps, shampoing, etc ...). Vous trouverez également une laveuse, une sécheuse, un lave-vaisselle, un fer à repasser, un sèche-cheveux dans chaque salle de bain, une literie complète, des serviettes, une télévision et un cinéma maison, une climatisation, un chauffage, une table de billard, et bien plus encore! Un BBQ (avec 1 réservoir de propane inclus) disponible du 15 avril au 15 décembre (si le temps le permet), sera également à votre disposition. Tous nos chalets ont des terrains variant entre 70 000 et 130 000 pieds carrés, dont vous pouvez profiter pleinement.
Do any restaurants deliver? / Y a-t-il des restaurants qui livrent?
(EN) Unfortunately, not at this time. There are plenty of really good and local spots in Morin-Heights and Saint-Sauveur who do great takeout however!
What is the closest grocery store? / Quelle est l'épicerie la plus proche?
(EN) There is an IGA in Morin-Heights, only 10 minutes away! If not, there are multiple options in Saint-Sauveur.
Do we have to take care of the spa and sauna ourselves? / Devons-nous nous occuper nous-mêmes du spa et du sauna?
(EN) When you come to Platinum chalets, you come to relax, so guess what? We've got you! We will take care of all maintenance, and please give us a call if you need any assistance.
Is there firewood onsite?/ Y a-t-il du bois de chauffage sur place?
(EN) Yes ! We have bags of firewood, with about 7-10 pieces per bag, at $15 onsite ! The Black Bear does come with firewood included !